FAQs


Welcome to the Mellenious Mall FAQ page. Here you'll find answers to common questions about our products, ordering, payments, shipping, and customer support. If you need additional assistance, please contact our team.

1. About Our Products

What products does Mellenious Mall offer?

Mellenious Mall offers stylish table lamps and decorative home lighting, including mid-century modern lamps, gold and brass-finish lamps, glass globe lamps, and vintage-inspired designs for bedrooms, living rooms, bedside tables, and office desks.

Where can I use your table lamps?

Our table lamps are suitable for a variety of spaces, including bedrooms, nightstands, living rooms, home offices, study areas, and side tables. Please review each product description for its specific features, dimensions, and bulb requirements.

Do your lamps come with light bulbs?

Bulb inclusion varies by product. Please check the individual product listing for details about included bulbs, compatible bulb types, and any additional requirements before placing your order.

Are the lamps easy to assemble?

Assembly requirements vary by product. Where applicable, product instructions and necessary installation components are provided. Please refer to the product description and included instructions for details.

2. Orders and Payments

How do I place an order?

Browse our collection, select your preferred product, add it to your cart, and proceed to checkout. Enter your shipping details, choose an available payment method, and review your order before completing your purchase.

What payment methods do you accept?

We offer the payment methods displayed at checkout, which may include Visa, Visa Electron, Mastercard, Maestro, American Express, Discover, Diners Club, JCB, and PayPal, subject to availability.

When will my payment be processed?

Your payment is processed during checkout, subject to authorization and confirmation by your payment provider.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at support@melleniousmall.shop. We cannot guarantee changes or cancellations once an order has been processed or shipped.

3. Shipping and Delivery

Where do you ship?

Mellenious Mall currently ships within the United States only. We do not offer international shipping at this time.

How long does shipping take?

Our estimated total delivery time is 5–8 business days, consisting of:

  • Order processing: 2–3 business days

  • Transit time: 3–5 business days after dispatch

Delivery times are estimates and may vary due to carrier operations, weather, holidays, or other unexpected circumstances.

How can I track my order?

Once your order has been dispatched, tracking information will be provided when available. Please allow some time for tracking details to become active.

What should I do if my order is delayed?

If your order has not arrived within the estimated delivery window, please contact us at support@melleniousmall.shop. We will do our best to help you check the delivery status.

How much does shipping cost?

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

4. Returns and Refunds

How do I request a return?

Please refer to our Refund and Returns Policy for information about return eligibility, conditions, and instructions. If you need assistance, contact our support team.

How long do refunds take?

Once a refund has been approved and processed, the time it takes for the funds to appear may depend on your original payment method, bank, or payment provider.

What if my product arrives damaged or defective?

Please contact us at support@melleniousmall.shop with your order number and a description of the issue. Photographs of the damage may help us understand the problem and determine the next steps.

5. Customer Support

How can I contact Mellenious Mall?

You can reach us using the contact details below:

What information should I include when contacting support?

For order-related enquiries, please include your order number and a brief explanation of your question or concern. For your security, do not send full payment card details, security codes, or account passwords.

Still Have Questions?

We're happy to help. If you cannot find the answer you're looking for, contact Mellenious Mall using the details above, and our team will do its best to assist you.

Mellenious Mall — Lighting That Complements Your Style.