Shipping policy

At Mellenious Mall, we aim to provide a smooth and reliable shipping experience. Please review our shipping policy below for information about order processing, delivery times, and shipping coverage.

1. Shipping Locations

Mellenious Mall currently ships within the United States only.

We do not offer international shipping at this time. Orders with delivery addresses outside the United States cannot be fulfilled.

2. Order Processing Time

Orders are typically processed within 2–3 business days after they are placed.

Order processing includes order verification, preparation, and packaging. Business days exclude weekends and public holidays.

During busy periods or holidays, processing may take slightly longer. You will receive a shipping confirmation once your order has been dispatched.

3. Shipping and Delivery Time

Our estimated total delivery time is 5–8 business days, consisting of:

Order Processing: 2–3 business days
Transit Time: 3–5 business days after dispatch
Total Estimated Delivery Time: 5–8 business days

Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, holidays, or other circumstances beyond our control.

4. Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase. Please review your order total carefully before submitting your order.

5. Order Tracking

Once your order has been shipped, we will provide tracking information when available. You can use the tracking details to follow your shipment and check its delivery progress.

Please allow some time for tracking information to become active after dispatch.

6. Delayed or Missing Orders

Although we aim to meet our estimated delivery times, occasional delays may occur due to carrier issues, severe weather, peak shopping periods, or other unexpected circumstances.

If your order has not arrived within the estimated delivery window, please contact our support team. We will do our best to assist you.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping addresses when placing an order.

If you notice an error in your shipping details, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or shipped.

Mellenious Mall is not responsible for delivery issues caused by incorrect or incomplete address information supplied at checkout.