Refund policy

At Mellenious Mall, customer satisfaction is important to us. We want you to feel confident when shopping with us. Please read our Return and Refund Policy carefully to understand the requirements, timeframes, and steps for requesting a return or refund.

1. Return Policy

We offer a 30-day return policy. You have 30 days from the date you receive your order to contact us and request a return, subject to the conditions outlined below.

To qualify for a return, the product must:

Be in new, unused condition.
Be returned in its original packaging, including any accessories and components that came with it.
Be adequately packed to prevent damage during return shipping.

Products that are used, damaged after delivery due to improper handling, or returned without their original packaging may not qualify for a return, subject to applicable consumer protection laws.

2. Return Shipping Timeframe

Once your return has been approved, you must ship the product back within 14 days of receiving our return instructions.

Please contact us by email before sending any item back. We will provide the applicable return instructions and address.

We recommend keeping your return shipping receipt and tracking information until your return has been received and processed.

3. How to Request a Return

To start a return, email us at support@melleniousmall.shop.

Please include:

Your order number.
The product you wish to return.
The reason for the return.
Photos of the product, if it arrived damaged or defective.

Please wait for our return instructions before shipping the product back.

4. Refund Policy

We aim to process approved refunds within 10 business days after receiving and inspecting the returned product.

Once your refund has been approved, it will generally be issued to your original payment method. The time it takes for the funds to appear in your account may depend on your bank or payment provider.

You will be notified by email when your refund has been processed.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please email support@melleniousmall.shop as soon as possible.

Include your order number, a description of the issue, and photographs where possible. We will review your request and advise you on the next steps.

Your statutory consumer rights remain unaffected.

6. Return Shipping Costs

Unless the item is damaged, defective, incorrect, or applicable law requires otherwise, customers may be responsible for return shipping costs.

If you receive a damaged, defective, or incorrect item, please contact us before returning it so we can review the issue and provide appropriate instructions.

7. Non-Returnable Items

Products that do not meet the return conditions, including items returned in used or damaged condition or without their original packaging, may be ineligible for a return or refund, subject to applicable law.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

8. Order Cancellations

If you wish to cancel an order, please email us as soon as possible at support@melleniousmall.shop. Cancellation requests cannot be guaranteed once an order has been processed or shipped.

If your order has already been dispatched, you may need to follow the return procedure outlined above.